
Management Information Systems (MIS)
Systems for seamless reporting
SaaS (Software as a Service) Consulting and Advisement
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Oracle Business Suite
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Xero
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ODOO
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Quickbooks
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SAP S4 HANA & FICO
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Zoho
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Sage ERP X3
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Microsoft Dynamics AX
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Epicor










Data Management and Analysis
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Establish a secure data storage and retrieval system.
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Implement data quality checks and validation processes.
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Analyze data trends and patterns to provide insights.
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Generate regular reports on key performance indicators (KPIs).
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Ensure compliance with international data protection regulations.
Customer Relationship Management (CRM)
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Implement a CRM system tailored to client needs.
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Train agents on using CRM software effectively.
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Monitor and analyze customer interactions and feedback.
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Develop strategies to enhance customer experience based on data insights.
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Ensure data synchronization across various customer touchpoints.
Performance Monitoring and Management
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Develop a dashboard to monitor real-time agent performance.
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Implement an automated system for tracking and analyzing KPIs.
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Conduct regular performance review meetings.
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Identify areas of improvement and provide necessary training.
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Implement incentive programs based on performance metrics.
IT and Technical Support
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Establish a 24/7 IT support team for handling technical issues.
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Implement a ticketing system for tracking and managing IT requests.
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Ensure data security and network stability.
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Regularly update and maintain IT infrastructure.
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Provide technical training to agents and other staff members.